FAQs

Residential HVAC FAQ

• 1.) How do I know if it’s time to replace my AC or furnace?
  If your system is over 12–15 years old, requires frequent repairs (exceeding $500–$800), or your energy bills have spiked by 20% or more, a replacement is usually more cost-effective than a repair. Modern units are up to 40% more efficient than those from a decade ago.
• 2.) What is the "CleanBC" rebate, and do I qualify?
  CleanBC offers thousands of dollars in rebates for homeowners switching from fossil fuel heating (gas/oil) to high-efficiency electric heat pumps. As a licensed contractor, we provide the specific efficiency ratings and documentation you need to ensure your application is approved.
• 3.) Are heat pumps effective during a cold Canadian winter?
  We specialize in “Fuel Switching.” By transitioning your commercial property from gas boilers to high-efficiency VRF (Variable Refrigerant Flow) or electric heat pump systems, we help you reduce your carbon footprint and qualify for municipal energy incentives.

  
  
• 4.) How much does a new HVAC installation cost?
  Costs vary based on the size of your home and the efficiency of the unit (SEER2 ratings). Generally, a standard installation ranges from $5,000 to $15,000 before rebates. We provide a fixed-price quote after an on-site visit, so there are never hidden fees.
• 5.) Can I install a heat pump if my home doesn’t have ductwork? Absolutely. We specialize in Ductless Mini-Split systems.
  These consist of a small outdoor unit connected to quiet, wall-mounted indoor heads. They allow for individual temperature control in different rooms and are extremely energy-efficient.
• 6.) Why is my AC unit freezing up or leaking water?
  This is usually caused by restricted airflow (dirty filters) or low refrigerant levels. If you see ice on the coils, turn the system off immediately and call us for a diagnostic. Running a frozen unit can destroy the compressor.
• 7.) How often should I change my home’s air filters?
  For standard 1-inch filters, every 3 months. If you have pets, allergies, or a 4-inch pleated media filter, you should check it every 6 months. Clean filters prevent “short-cycling” and extend the life of your blower motor.
• 8.) Do you offer financing for residential installs?
  Yes. We offer flexible monthly payment plans through our financing partners. In many cases, the monthly energy savings from a new high-efficiency system can offset a significant portion of the financing payment.
• 9.) What is "Indoor Air Quality" (IAQ), and do I need it?
  IAQ refers to the removal of allergens, smoke, and viruses from your air. We can install UV germicidal lights or HEPA-grade filtration directly into your HVAC system to ensure your family breathes the cleanest air possible.
• 10.) How long does a typical installation take?
  A standard furnace or AC replacement is usually completed in one business day. More complex dual-fuel or multi-zone ductless systems may take two days. We always leave your home as clean as we found it.
• 11.) Does a new system come with a labor warranty?
  While manufacturers cover the parts, we provide our own Workmanship Guarantee on the labor. If there is an issue related to our installation within the first year (or more, depending on the plan), we fix it at zero cost to you.
• 12.) How can I lower my monthly energy bills right now?
  Start with a professional “Tune-Up.” We calibrate your system, clean the coils, and check for duct leaks. Even a 10% improvement in efficiency can save you hundreds of dollars over the course of a heating or cooling season.